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Careers at smarTours

Product Manager – Full Time

smarTours is looking to hire a Product Manager to oversee the development and maintenance of our portfolio of tour programs across the world (Africa, Asia, Europe, South America, Australia/New Zealand and Cuba). All programs include airfare, 4-star (or higher) quality hotels, comprehensive sightseeing, experienced tour directors, and more. The main responsibilities of the Product Development Manager will be to negotiate both existing and new programs (both with airlines and ground operators), work closely with suppliers to refine/adjust programs as necessary to ensure the highest quality for our clients, and coordinate with our marketing & sales teams to position our programs optimally and maximize passenger volume.

Responsibilities:

  • Negotiate air and land arrangements for tour programs with sufficient lead time before the start of the series season. This requires a high degree of organization to start contracting/negotiations at the appropriate time for each program.
  • Develop new products that will enhance the smarTours product offering and provide once-in-a-lifetime trips at excellent value.
  • Coordinate with suppliers to adjust and refine programs as necessary in order to ensure the highest quality for our clients.
  • Work closely with our marketing and sales teams to position our programs optimally and maximize sales.
  • Perform routine competitive analysis to ensure that all tour programs are consistent with the smarTours’ goal of providing the best value in international travel.
  • Keep a close eye on inventory and pricing to make sure that smarTours is appropriately able to meet the demand coming from the market.
  • Periodic travel / site inspections will also likely be required.

We offer a competitive salary, benefits, and 401k for a candidate who can work full time.

Please send your resume and cover letter to:

careers@smarTours.com

Reservations Agent – Full Time

We are looking for an experienced agent with 2+ years in the travel industry to join the reservations team at smarTours. Our ideal candidate is a good team player with a positive attitude, strong work ethic, experience in the travel industry, excellent time management and organizational skills, and a commitment to delivering outstanding customer service. Knowledge of Microsoft Office, conducting research on the web, and general computer competence are essential.

Main responsibilities include:

  • Providing excellent customer service
  • Communicating by phone and email with clients
  • Taking phone reservations accurately and with patience
  • Working with customers on existing reservations
  • Researching details about destinations to provide accurate answers to traveler questions
  • Willingness to quickly learn and master our booking software
  • Pitching in as needed to help with paperwork and administrative tasks

We offer a competitive salary, benefits, and 401k for a candidate who can work full time.

Please send your resume and cover letter to:

careers@smarTours.com

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