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Careers at smarTours



Marketing Content Coordinator

Do you love international travel?  smarTours specializes in group tours to 40+ must-see destinations around the world where it helps to have a travel expert making sure you don’t miss a thing. Our customers love traveling with us, and they refer their friends and family too.  In this role, you will help smarTours help our customers and prospects identify, explore and book vacations to the world’s five-star sites!

We are looking for an amazing, data-driven marketer to drive our content strategy.  Reporting to the CMO, you will play an important role attracting site traffic and social followers, driving new sales leads, creating engaging content for prospects, and fueling PR.  You have experience creating a content calendar that fuels email, social and SEO. You’ve managed freelance writers to create high-traffic blog content.  And you have experience doing this within the travel/tourism vertical.  In short, you have a knack for knowing how to write, develop and scale marketing content that connects with customers and differentiates our offering in the market.

Responsibilities:

  • Grow smarTours’ traffic, engagement and customer base with high-converting content
  • Develop the strategy and processes to scale content for blogging, SEO, email, social media and PR
  • Recruit and manage freelance writers, contributors and work with existing 3rd party agencies (e.g. SEO)
  • Serve as an evangelist for our message, brand, and content through thought leadership, blogging, and social media
  • Adopt and develop the content style, tone, and voice that engages best with our customer base
  • Assist the larger marketing team as we rebrand and relaunch our website later this year

Requirements:

  • BA/BS in Marketing, Communications, Business or related fields
  • 3-5 years of professional experience in digital marketing, content marketing or web publishing/SEO
  • International travel/tourism industry experience required
  • Excellent written and verbal communication skills; experience creating content for the web (blogging, guides, quizzes, whitepapers, surveys/research)
  • Basic understanding of SEO and how to develop content that ranks
  • Experience with Google Analytics and marketing automation platforms a plus (we use Hubspot!)
  • Strong project management skills with the ability to multi-task and stay organized
  • Collaborative team player with a positive attitude and ability to juggle competing priorities
  • Eligible to work in US

Benefits

  • Central New York City office location, convenient to many commuting options
  • Competitive salary, benefits, 401k and bonus plan
  • Opportunity to travel on a smarTours trip
  • Mac or PC?  Laptop or desktop.  You choose!
  • Paid vacation and sick days
  • Room for growth and advancement at a growing, exciting travel company

About the company

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations.  The Company offers travelers curated, pre-packaged itineraries to over 40 destinations across the globe. smarTours focuses on connecting travelers with experiences that center around the history, people, attractions and local culture of exotic destinations. By offering group tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers.  Based in New York City, more than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. At the end of 2017, smarTours was recapitalized by Summit Park to accelerate the company’s next phase of growth.

smarTours is an equal opportunity employer.  Please send your resume, cover letter and writing samples to: marketing@smartours.com.  We look forward to speaking with you about joining the smarTours team!



Product Director (Land & Air Tour Packages)

smarTours is looking to hire a Product Director to oversee the development and maintenance of our portfolio of tour programs across the world (Africa, Asia, Europe, South America, Central America, Antarctica, Australia/New Zealand and Cuba). All programs include airfare, 4-star (or higher) quality hotels, comprehensive sightseeing, experienced tour directors, and more. The main responsibilities of the Product Director will be to set the overall strategic direction of the smarTours product portfolio and to oversee/manage the team of Product Managers in creating new products, renewing contracts for existing products, and optimizing programs as necessary to ensure the highest quality for our clients. The Product Director will also be responsible for coordinating with our marketing & sales teams to position our programs optimally and maximize passenger volume.

Responsibilities:

  • Establish the overall strategic direction of the smarTours product portfolio
  • Lead/manage the Product Managers with responsibility for holding them accountable and all personnel decisions.
  • Manage relationships with our suppliers (DMCs & airlines) along with our Product Managers
  • Oversee the negotiations of air and land arrangements for tour programs with sufficient lead time before the start of the series season.
  • Work with Product Managers to develop new products that will enhance the smarTours product offering and provide once-in-a-lifetime trips at excellent value.
  • Coordinate with suppliers to adjust and refine programs as necessary in order to ensure the highest quality for our clients.
  • Work with Product Managers to keep a close eye on inventory and pricing to make sure that smarTours is appropriately able to meet the demand coming from the market.
  • Work closely with our marketing and sales teams to position our programs optimally and maximize sales.
  • Ensure that the Product Managers perform routine competitive analysis to ensure that all tour programs are consistent with the smarTours’ goal of providing the best value in international travel.
  • Collaborate with Product Managers to make sure that smarTours’ brand standards are applied to all smarTours products
  • Periodic travel / site inspections will also likely be required.

Qualifications

  • Minimum of 10 years of prior work experience, with at least two references from previous jobs
  • Prior travel tour operator product management experience required. Experience with both DMCs and airlines strongly preferred
  • Excellent organizational skills and ability to multi-task
  • Highly motivated with a passion for travel
  • Strong leadership/management skills
  • Proficiency in Microsoft Office products and strong internet research skills
  • Punctual, hardworking, and reliable
  • Ability to travel periodically as required

Benefits

  • Central New York City office location, convenient to many commuting options
  • Competitive salary, benefits, 401k and bonus plan
  • Opportunity to travel on a smarTours trip
  • Mac or PC? Laptop or desktop. You choose!
  • Paid vacation and sick days
  • Room for growth and advancement at a growing, exciting travel company

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 40 destinations across the globe. smarTours focuses on connecting travelers with experiences that center around the history, people, attractions and local culture of exotic destinations. By offering group tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. Based in New York City, more than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. At the end of 2017, smarTours was recapitalized by Summit Park to accelerate the company’s next phase of growth.

smarTours is an equal opportunity employer.  Please send your resume and cover letter to: careers@smartours.com.  We look forward to speaking with you about joining the smarTours team!



Reservations Agent – Full Time

We are looking for an experienced agent with 2+ years in the travel industry to join the reservations team at smarTours. Our ideal candidate is a good team player with a positive attitude, strong work ethic, experience in the travel industry, excellent time management and organizational skills, and a commitment to delivering outstanding customer service. Knowledge of Microsoft Office, conducting research on the web, and general computer competence are essential.

Main responsibilities include:

  • Providing excellent customer service
  • Communicating by phone and email with clients
  • Taking phone reservations accurately and with patience
  • Working with customers on existing reservations
  • Researching details about destinations to provide accurate answers to traveler questions
  • Willingness to quickly learn and master our booking software
  • Pitching in as needed to help with paperwork and administrative tasks

We offer a competitive salary, benefits, and 401k for a candidate who can work full time.  smarTours is an equal opportunity employer

Please send your resume and cover letter to:

careers@smarTours.com

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