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Careers at smarTours



Product Director (Land & Air Tour Packages)

smarTours is looking to hire a Product Director to oversee the development and maintenance of our portfolio of tour programs across the world (Africa, Asia, Europe, South America, Central America, Antarctica, Australia/New Zealand and Cuba). All programs include airfare, 4-star (or higher) quality hotels, comprehensive sightseeing, experienced tour directors, and more. The main responsibilities of the Product Director will be to set the overall strategic direction of the smarTours product portfolio and to oversee/manage the team of Product Managers in creating new products, renewing contracts for existing products, and optimizing programs as necessary to ensure the highest quality for our clients. The Product Director will also be responsible for coordinating with our marketing & sales teams to position our programs optimally and maximize passenger volume.

Responsibilities:

  • Establish the overall strategic direction of the smarTours product portfolio
  • Lead/manage the Product Managers with responsibility for holding them accountable and all personnel decisions.
  • Manage relationships with our suppliers (DMCs & airlines) along with our Product Managers
  • Oversee the negotiations of air and land arrangements for tour programs with sufficient lead time before the start of the series season.
  • Work with Product Managers to develop new products that will enhance the smarTours product offering and provide once-in-a-lifetime trips at excellent value.
  • Coordinate with suppliers to adjust and refine programs as necessary in order to ensure the highest quality for our clients.
  • Work with Product Managers to keep a close eye on inventory and pricing to make sure that smarTours is appropriately able to meet the demand coming from the market.
  • Work closely with our marketing and sales teams to position our programs optimally and maximize sales.
  • Ensure that the Product Managers perform routine competitive analysis to ensure that all tour programs are consistent with the smarTours’ goal of providing the best value in international travel.
  • Collaborate with Product Managers to make sure that smarTours’ brand standards are applied to all smarTours products
  • Periodic travel / site inspections will also likely be required.

Qualifications

  • Minimum of 10 years of prior work experience, with at least two references from previous jobs
  • Prior travel tour operator product management experience required. Experience with both DMCs and airlines strongly preferred
  • Excellent organizational skills and ability to multi-task
  • Highly motivated with a passion for travel
  • Strong leadership/management skills
  • Proficiency in Microsoft Office products and strong internet research skills
  • Punctual, hardworking, and reliable
  • Ability to travel periodically as required

Benefits

  • Central New York City office location, convenient to many commuting options
  • Competitive salary, benefits, 401k and bonus plan
  • Opportunity to travel on a smarTours trip
  • Mac or PC? Laptop or desktop. You choose!
  • Paid vacation and sick days
  • Room for growth and advancement at a growing, exciting travel company

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 40 destinations across the globe. smarTours focuses on connecting travelers with experiences that center around the history, people, attractions and local culture of exotic destinations. By offering group tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. Based in New York City, more than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. At the end of 2017, smarTours was recapitalized by Summit Park to accelerate the company’s next phase of growth.

smarTours is an equal opportunity employer.  Please send your resume and cover letter to: careers@smartours.com.  We look forward to speaking with you about joining the smarTours team!



Private Groups Operations Coordinator

Responsibilities and Duties

Planning

  • Blocking space with airlines and ground operators
  • Following up with vendors to accelerate confirmations / Tracking all space and keeping records of confirmations
  • Managing all deadlines leading up to the departure
  • Sourcing quotes for customized itineraries and customizing tours per client/group leader requests and expectations
  • Researching & Reviewing Hotels for quality as needed
  • Assisting Sales Representatives with the preparation and review of client proposals to ensure accuracy if needed 

Booking/Tracking

  • Ensuring the invoicing process meets group leader and customer expectations
  • Ensuring payments and traveler information are received in a timely manner
  • Providing sales updates to vendors (if applicable)
  • Reducing Space with Vendors as needed / Tracking Deadlines
  • Building tours as needed in the reservation system

Finalizing

  • Creating visa invitation letters (if applicable)
  • Preparing and submitting accurate room lists and air lists to vendors – assembling traveler preferences/special requests/etc – organized note keeping is essential
  • Assistance preparing final travel documents for clients
  • Coordinating payments to vendors – work alongside Accounting to ensure all payments are processed in a timely manner – checking invoice rates against original quotations – Responsible for managing QuickBooks related to the departure
  • Handle cancellations/refunds pertaining to cancellations
  • Review the departure with Sales representative to review all special procedures for group to ensure all bases are covered and vendors are aware of any special arrangements/extra services/special needs/etc.

Support

  • Assisting with travel related emergencies during regular office hours and, at times, after hours/weekends, including participating in the emergency phone call rotation schedule after hours and on weekends.
  • Assisting with preparation of marketing materials
  • Assisting with additional tasks that may come up during the life cycle of a group

Required Skills

  • Fine attention to detail (double & triple checker)
  • Multitasking expert – knows how to prioritize
  • Professional Communicator in both written and verbal form
  • Efficient and timely (time management is crucial!)
  • Organized and methodical
  • Collaborative & team player
  • Effective communicator with regular correspondence with travelers and group leaders (answering questions related to upcoming tours, solving issues, etc.)
  • High standard for always providing accurate information and timely responses
  • Ability to foster an approachable rapport with clients and group leaders to create an enjoyable client experience
  • Ability to thrive in a fast-paced, complex environment

Qualifications

  • Prior experience in travel operations required
  • Prior experience working with airlines strongly preferred
  • Proficiency in email, Microsoft Office Suite, and the ability to learn new applications as needed
  • Web savvy and able to research airfare online
  • Comfortable in a customer-facing role so that interaction from travelers / group leader’s perspective feels fluid and coordinated with Sales Representative / works in tandem with Sales representative and regularly communicates any issues or concerns with Sales representative

Benefits

  • Health Insurance
  • Commuter Benefits
  • Travel Benefits
  • Competitive salary
  • 401(k)

Job Type: Full-time

smarTours is an equal opportunity employer.  Please send a resume and cover letter to: careers@smartours.com. We look forward to speaking with you about joining the smarTours team!



Reservations Agent – Full Time

We are looking for an experienced agent with 2+ years in the travel industry to join the reservations team at smarTours. Our ideal candidate is a good team player with a positive attitude, strong work ethic, experience in the travel industry, excellent time management and organizational skills, and a commitment to delivering outstanding customer service. Knowledge of Microsoft Office, conducting research on the web, and general computer competence are essential.

Main responsibilities include:

  • Providing excellent customer service
  • Communicating by phone and email with clients
  • Taking phone reservations accurately and with patience
  • Working with customers on existing reservations
  • Researching details about destinations to provide accurate answers to traveler questions
  • Willingness to quickly learn and master our booking software
  • Pitching in as needed to help with paperwork and administrative tasks

We offer a competitive salary, benefits, and 401k for a candidate who can work full time.  smarTours is an equal opportunity employer

Please send your resume and cover letter to:

careers@smarTours.com

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