|RESERVATIONS, PAYMENTS, CANCELLATIONS & CHANGES.
Reservations are accepted by phone and confirmed upon receipt of $300 per person deposit (except for Antarctica, which is a $1000 per person deposit) by U.S. dollars (non-refundable) which must be received within 48 hours of reservation. All cancellations must be received in writing.
We recommend the purchase of Travel Insurance. Insurance premium is non-refundable and cannot be transferred from one departure to another in the event of a reservation change.
CANCELLATION CHARGES PER PERSON
|The Best of Cuba||$300 per person in U.S. dollars, which must be received within 48 hours of reservation. The deposit is non-refundable.||Due 90 days before departure. Failure to make final payment on time may result in automatic cancellation of reservation and loss of deposit.||Changes to the original reservation will result in a $150 change fee per person per change. No changes allowed within 90 days of departure.||Up to 90 days before departure: $300
89-60 days before departure: $1000
59-45 days before departure: $1500
44-30 days before departure: $2000
29 days or fewer before departure: No refund.
All cancellations must be received in writing.
|Cuba Up Close|
|Danube Discovery Cruise|
|Machu Picchu & Galapagos Island Hopping|
|Ecuador & Galapagos Island Hopping|
|Radiant Rhine Cruise|
|Spectacular Greece with Island Cruise|
|South American Odyssey|
|Antarctica Cruise Expedition||$1000 per person in U.S. dollars, which must be received within 48 hours of reservation. The deposit is non-refundable.||Due 120 days before departure. Failure to make final payment on time may result in automatic cancellation of reservation and loss of deposit.||Changes to the original reservation will result in a $150 change fee per person per change. No changes allowed within 120 days of departure.||Cancellation charges per person are:
Up to 120 days before departure: $1000
119-100 days before departure: $3500
99-80 days before departure: $4500
79-60 days before departure: $5500
60 days or fewer before departure: No refund.
All cancellations must be received in writing.
ALL OTHER TOURS
|$300 per person in U.S. dollars, which must be received within 48 hours of reservation. The deposit is non-refundable.||Due 75 days before departure. Failure to make final payment on time may result in automatic cancellation of reservation and loss of deposit.||Changes to the original reservation will result in a $150 change fee per person per change. No changes allowed within 120 days of departure.||Cancellation charges per person are:
Up to 75 days before departure: $300
74-45 days before departure: $600
44-30 days before departure: $1000
29-10 days before departure: $1500
9 days or fewer before departure: No refund.
All cancellations must be received in writing.
Tour Availability and Rates: Reservations are subject to availability. Tour rates may change without prior notice however, once your deposit has been received, your price is guaranteed and no longer subject to change.
Payments: You may make payment by eCheck, Visa, MasterCard, Discover or American Express. To qualify for the eCheck discount price, all payments must be made by electronic check is U.S. dollars.
Refund Timing: All refunds will be processed within 6-8 weeks.
Refunds on land arrangements: Once the trip has commenced, no refund can be given for any unused portion of the trip.
Passports and Visas: Passengers must be in possession of a passport valid for at least 6 months after date of travel. Additionally, all passengers are required to hold a valid visa wherever required. It is the passenger’s responsibility to check with the appropriate consulates as to the visa requirements and obtain proper travel documents before the trip. Visa fees are not included.
Air Transportation: Round-trip economy class airfare is included wherever indicated from designated gateways only. Air schedules are subject to change and smarTours cannot be held responsible for any damage caused by such changes and delays.
Flight Add-ons: On some tours add-on airfare from select USA cities may be offered. smarTours cannot guarantee the most direct routing and choice of domestic airline. In the event an overnight is required, it is the responsibility of the passenger.
Hotels/Cruise Ships: Accommodations are on a “run-of-the-house” basis. smarTours reserves the right to substitute hotels of similar or better category due to unforeseen operational requirements. Single rooms cannot be guaranteed.
Meals: Only as specifically indicated in the itinerary (B=Breakfast, L=Lunch D=Dinner). Beverages are not included.
Itinerary and Domestic Transportation: Arrangements for the itineraries, domestic transportation and flights are solely at the discretion of the local land operators and are subject to change without notice. Where appropriate, at the discretion ofsmarTours and/or the tour escort/tour director/guide, a mandatory coach seat rotation will be implemented. Once the tour escort/tour director/guide implements the seat rotation policy, there will be no exceptions.
Baggage: Each passenger is allowed one piece of checked luggage (suitcase) not to exceed 44 pounds as well as one carry-on. Carry-on must not exceed 18″x10″x8″. smarTours cannot be responsible for any lost or damaged luggage. Excess baggage charges may apply.
Frequent Flyer Miles: smarTours is not involved in or responsible for crediting miles. You must follow the rules of the airline(s) and deal with them directly.
Rates do not include: Passport and visa fees, excess baggage charges, baggage and personal insurance, gratuities, optional tours, beverages, other items and expenses of personal nature and any items not specifically mentioned in the itinerary or tour inclusions section. Certain foreign taxes and fees are not pre-collected and must be paid overseas by the customer. All smarTours tour rates are guaranteed once deposit is paid.
Consumer Disclosure and Responsibility: The Travel Agent/ Tour Operator, smarTours, LLC, acts as agent for the companies they represent, and as a consequence, accepts no responsibility for accidents, damage, baggage losses and/or delays due to strikes, weather, acts of God, acts of governments or authorities, wars, criminal acts committed by third parties, hostilities, civil disturbances, riots, pilferage, defects of vehicles or breakdown in equipment, or to the fault or default of any company used for carrying out these tours. Nor shall smarTours be liable for any damage resulting directly or indirectly from delays, cancellation or changes in flights. In the event it becomes necessary or advisable, for the comfort or well being of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the Tour Operator. Additional expenses shall be borne by the passengers. No refund can be made for the absence from parts of the tour. The right is also reserved by the Tour Operator, at its absolute discretion, to refuse or cancel any person at any time, without being under obligation to assign a reason therefore. In the event of exercise of this right, the Tour Operator shall be under no liability to that person whatsoever. The airlines, rail and steamship companies concerned are not to be held responsible for any acts, omissions, or events during the time passengers are not aboard their aircraft and/or vessels. The passage contract in use by the companies concerned, when issued, shall constitute the sole contract between the company and the purchase of these tours, and/or the passengers. smarTours reserves the right to cancel any tour, for any reason, prior to departure and cannot be held responsible for any damages resulting from said cancellation. In case of such tour cancellation by smarTours, a full refund of the monies paid to smarTours will be offered. There is no additional liability. Any dispute arising from any tour, itinerary, product or service provided by smarTours as well as any dispute arising under these terms and conditions will be governed by the laws of the State of New York the state or federal court located in New York, New York.
The airlines concerned shall not be liable for any loss, damage, injury, accident, delay or irregularities which may be occasioned by reason of defect or through the act or omissions of any person or company performing or rendering the services other than carriage by air, as described in the tour brochure. By utilizing the services of the suppliers, you agree that smarTours shall not be liable for any injury, damage, loss, accident or delay incurred by you or those traveling with you in connection with any accommodations, transportation or any other services resulting directly or indirectly from any acts or default of the suppliers or from any occurrence or conditions beyond the control of smarTours, including the defects of vehicles or breakdown in equipment. Nor shall smarTours be liable for any injury, damage, loss, accident or delay resulting directly or indirectly from delays, cancellation or changes in flights, itineraries, schedules or other services, strikes, theft, sickness, weather, quarantine, criminal acts commited by third parties, acts of declared or undeclared war, or other causes. The services described in the tour brochure, other than carriage by the outlined airlines, are furnished by independent contractors who are not servants of or joint venture or partners with the airlines concerned.
United States Tour Operators Association $1 Million Travelers Assistance Program: smarTours LLC, as an Active Member of USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of smarTours LLC customers in the unlikely event of smarTours LLC bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by smarTours LLC may be sufficient to provide only a partial recovery of the advance payments received by smarTours LLC. More details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, New York 10001, or by email to firstname.lastname@example.org or by visiting their website at www.USTOA.com.
smarTours is not responsible for typographical errors. CST#2043190-50